AI Safety & Governance Architecture
Autonomous AI with
Human Merchant Veto.
Zola AI is engineered with strict DeepSeek V4 safety guardrails, a 5-minute merchant review window, POPIA data protection, and zero price hallucination.
1. The 5-Minute Merchant Veto Window
When Zola draft-publishes marketing campaigns, discount offers, or custom social updates, vendors get a 5-minute SMS & app notification window to review, edit, or veto before live dispatch.
2. Zero Price Hallucination Guardrails
Zola operates within vendor-defined price envelopes. Zola cannot promise discounts or quote rates outside your pre-approved service matrix.
3. POPIA & SA Privacy Compliance
Customer home addresses, gate codes, and DB board photos are encrypted in Home Memory. Data is never sold or used to train external LLMs.
4. 1-Tap Human Escalation
Customers or vendors can bypass AI instantly with 1 tap to speak with a human support agent or direct contractor phone line.
How the 5-Minute Veto Loop Operates
Zola Prepares Campaign
Zola detects high weekend rain and drafts a "Geyser Inspection" promo.
Merchant Push Alert
Vendor receives alert: "Tap to edit or cancel promo before launch."
Auto-Dispatch (if approved)
If no veto is triggered, campaign publishes to nearby customers.