Fairness & Escrow Governance
Transparent Disputes &
Escrow Protection.
When work expectations differ, Bouul freezes escrow funds safely while executing a 3-step evidence review process that protects both clients and verified trade contractors.
Step 1: Immediate Escrow Freeze
Tapping "Dispute Booking" instantly freezes escrow funds. Neither party can withdraw money until evidence is reviewed.
Step 2: 48-Hour Evidence Upload
Client and contractor submit high-res photos, pre-diagnostic chat logs, and initial scope briefs directly inside the app.
Step 3: Peer Jury Signoff
Senior certified trade inspectors evaluate technical evidence against PIRB/SANS building standards for fair payout release.
Test Real Dispute Scenarios Live
Click any case scenario below to inspect customer claims, contractor defense evidence, and how our trade peer jury awards escrow payouts.
Scenario #1: Geyser Install vs Roof Tile Leak
"Client claims ceiling leak returned 2 days after new 150L geyser was installed, demanding full refund."
"Plumber claims new geyser installation passed PIRB pressure test. Leak is caused by cracked roof tiles above ceiling."
Uploaded Technical Evidence Vault (48h Inspection Window)
Verdict: 85% Escrow Released to Contractor
Audited by: Verified PIRB Trade Auditor #7740"PIRB Senior Inspector verified geyser pressure test was 100% compliant. Zola pre-brief logs proved roof repair was declined by client prior to booking."
How We Protect Verified Pros & Clients
Scope Change Safeguard
Contractors cannot be penalized for unquoted extra work requested verbally on site. Extra tasks require an in-app add-on approval.
Workmanship Guarantee
If work fails pressure tests or safety checks, the contractor must rectify the issue before escrow funds are released.