Dispute & Refund Architecture
Refunds & Dispute Protection
Bouul holds booking deposits safely in neutral digital escrow until work is signed off. If issues arise, our automated resolution and fair mediation rules protect both customers and service pros.
Escrow Hold
Funds are deposited by the customer upfront and locked safely. Neither party can unilaterally drain the escrow without job sign-off.
Direct Chat Fix
95% of minor issues are resolved directly between customer and vendor in Zola AI chat with photo evidence and extra slot adjustments.
Formal Dispute Case
If work isn't completed to scope, either party opens a formal dispute ticket with photo proofs, timestamps, and job brief.
Fair Settlement
Bouul's mediation team reviews the job trail and authorizes full refund, partial payout, or remedial visit sign-off.
Refund Guidelines & Timelines
Cancellation prior to 24 hours of job
100% full refund returned automatically to original payment method.
Vendor No-Show or Incomplete Service
100% escrow refund guaranteed + priority rebooking voucher.
Scope Alteration / Partial Completion
Milestone-proportioned partial refund based on agreed delivered tasks.
Need to open a dispute case for an active booking?
Open Dispute Portal